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COVID-19 UPDATE

I am currently able to ship via Fedex without leaving the safety of my home studio or breaking any stay at home orders, which I take seriously. My amazing safety glove-wearing Fedex guy Taj comes to my house to pick up packages from a designated spot outside. We wave to each other through the window!

I hope this website provides a bright spot in your day and a pleasant distraction for all, and for everyone who can place jewelry orders at this time without any hardship, this small business certainly appreciates that too! Thank you for your support now and always - I am wishing all of you safety and good health.

xo Isabel

CONTACT

Please feel free to email isabelborland@gmail.com with any questions regarding the products for sale on this website, requests for additional photographs of an item(s), custom orders, or any other questions pertaining to Isabel Borland jewelry. You will receive a response within 24 hours of our receipt of your email.

SHIPPING METHOD

We ship via FEDEX Regular 2 Day within the US, free of charge, unless Fedex Overnight shipping is requested at checkout (+$25). We do not currently ship internationally.

DELIVERY

We will notify you regarding the delivery time of your purchased item(s) within 24 hours of receiving your order.

If the item is in stock, it will ship within two business days via Fedex Regular 2 Day shipping, unless priority shipping is requested, in which case the item will ship via Fedex Regular Overnight.

Note, all items listed as "one of a kind" are in stock. 

If the item is not currently in stock it will be made for you per your order and ready to ship in 2-3 weeks.

We will communicate to you via email the delivery time and tracking information and any other important details pertaining to your order, as soon as such information is available.

RETURNS

We ask that you please place orders with care and your best intention to keep any item(s). That said, for all items listed on and purchased via this website, except gold bracelets*, Isabel Borland accepts returns, in new and unused condition, for any reason and within 10 days of receipt. We will pay for the return shipping and provide a return shipping label. Returned item(s) must be carefully packed. The customer's choice of credit for the full amount or a full refund back to the original method of payment will be issued upon receipt of the returned undamaged item(s).

*All gold bracelets are made to order and are final sale. We will happily send you on memo any bracelet design in sterling silver, fully returnable and refundable within 10 days of receipt, so that you may try for size and feel prior to placing an order in gold.

Purchased items that are custom made and not listed on this website are considered final sale.

DAMAGED GOODS

Please inspect your delivery immediately and notify us of any damage within 48 hours of receipt to email: isabelborland@gmail.com, so we may promptly remedy the situation with you and notify our insurers as needed. 

PRICING

Prices posted to this website are subject to change at any time without notice.

SECURE TRANSACTIONS

This website is powered by Shopify and all credit card and other payment transactions are securely processed by their trusted partner STRIPE. The Isabel Borland website does not have any visibility or access to the details of your payment information.

Please note: the billing address for the credit card or payment used must match the shipping address, unless by exception which must be confirmed prior to placing the order. This is to protect our customers and prevent credit card fraud.

We reserve the right to refuse service to anyone and for any reason. If an order is refused for any reason, payment will be refunded to the original method used.

PRIVACY

We value your choice to purchase on the Isabel Borland website, and your privacy is of utmost importance to us.

We promise responsible and confidential handling of sensitive customer information. 

We will never give, sell, lease or in any way make available the information you supply to us to any organization or individual other than the Isabel Borland website for the sole purpose of secure transactions on this site. 

By using our website, you are agreeing to the terms outlined above.